What happens if the technical issue is due to a malfunction outside your control?

• A. NCARB will provide a replacement exam seat and new exam eligibility
• B. Refund of exam fee
• C. Extended exam time
• D. No action taken

Answer: (A)

When a technical issue is caused by a malfunction outside your control, the remedy is to ensure you can complete the exam by providing a replacement exam seat and new eligibility. This approach is fair because it recognizes that the problem came from the testing environment, not from your preparation or performance, so you’re not penalized for a center’s technical failure. It also keeps the testing process credible and guarantees you a valid opportunity to finish the exam without paying again. The other options don’t fit the situation: a refund doesn’t address the disruption to your testing opportunity, extended time doesn’t solve the underlying center issue, and taking no action would leave you unable to complete the exam. To access this remedy, report the malfunction to the proctor and NCARB so they can arrange a replacement seat and reissue eligibility for you.