What is the process to reschedule or cancel an exam appointment?

• A. Call customer service to reschedule or cancel.
• B. Log into NCARB Record, click the Exams tab, and use the Reschedule or Cancel button.
• C. Email support to request a reschedule or cancellation.
• D. Visit a test center to reschedule.

Answer: (B)

Managing exam appointments is done through your NCARB Record. The official method is to log in, go to the Exams tab, and use the Reschedule or Cancel button. This path updates your account directly, reflects the new date, and applies any applicable policies, fees, or refunds tied to changes.

Other options exist in practice, but they don’t guarantee the change is recorded in your official schedule or processed with the correct terms. Visiting a test center isn’t the way to reschedule, and emailing or calling may be slower and less reliable for updating your appointment. Using the Exams tab ensures the change is tracked in your NCARB Record and aligns with the system’s workflow.