What is the purpose of the PSI Accommodation Support Team?

• A. To manage the scheduling of certain accommodations requiring test center attendance.
• B. To handle billing disputes.
• C. To grade exams.
• D. To provide technical support during online proctoring.

Answer: (D)

This item focuses on who handles accessibility and technology-related support during online testing. The Accommodation Support Team is the group that provides technical help during online proctoring, ensuring approved accommodations function correctly and any related issues are resolved so the exam can proceed smoothly. They assist with setup, troubleshoot problems that affect accessibility (such as login or browser issues, audio/visual needs, and the activation of accommodations), and coordinate with proctors to support the test-taker’s approved needs. This role is about technical support during the online proctored experience, not about scheduling accommodations, billing disputes, or grading.