What should candidates do if their test center is closed?

• A. They should follow the procedures for rescheduling or canceling their appointment.
• B. They should wait and hope for a reopening.
• C. They should switch to another exam at a different time.
• D. They should request a refund only.

Answer: (A)

When a test center is closed, you must use the official scheduling system to reschedule or cancel your appointment. This ensures you’re following the testing program’s rules and preserves your testing credit while letting you pick a new date when a center is available. Waiting for the center to reopen won’t resolve the situation, and simply trying to take a different exam at a later time isn’t the proper workflow. If you cancel, you may be eligible for a refund or credit per policy, but the essential step is to initiate the reschedule or cancellation through the proper channels.