What should you do if you want to change the delivery modality of your appointment?

• A. Cancel the appointment and do nothing.
• B. Go through the rescheduling process.
• C. Submit a formal request to the support team.
• D. Change it at the test center on the day.

Answer: (B)

When you want to switch how your exam is delivered, use the official rescheduling process in the scheduling system. The delivery method is tied to your appointment, and updating it through the normal reschedule flow ensures the booking reflects the new modality, confirms availability, and provides the correct instructions for the test. This keeps your record accurate and avoids losing the slot or ending up with the wrong format.

Canceling and doing nothing won’t preserve or rebook you in the desired modality. Making a change at the test center on the day isn’t permitted, since modality details are set in advance in the scheduling system. Submitting a formal request to support is for exceptional issues; for a standard modality change, the rescheduling path is the appropriate method.