What should you do if you need to report a technical issue?

• A. Restart the computer and continue
• B. Notify the proctor immediately and do not clear any error messages
• C. Ignore the issue and finish
• D. Contact NCARB after the session

Answer: (B)

When a technical issue arises during a proctored exam, the priority is to involve the proctor right away so the problem can be documented and addressed without compromising the test. Notify the proctor immediately and avoid trying to fix it yourself by restarting or clearing the error messages, because those actions can erase important diagnostic information and may violate testing procedures.

The proctor can log the issue, verify what happened, and decide on the proper next steps—such as pausing the exam, providing a workaround, or extending time if needed—while keeping the testing process fair for everyone. Ignoring the problem or continuing without guidance risks data integrity and could affect scoring.

Reaching out to NCARB after the session misses the opportunity for real-time resolution and might not address the issue within the official testing record. Follow the proctor’s directions and report the issue as soon as it occurs, preserving any messages or logs as instructed.