Who should you contact in writing if a technical issue prevents administration?

• A. The proctor in writing.
• B. The test center staff.
• C. The institution's supervisor.
• D. NCARB.

Answer: (D)

When a technical issue prevents administration, the official channel is NCARB. They oversee the ARE testing program nationally and handle policy-based remedies, such as rescheduling, accommodations, or retakes, after a documented incident. On-site proctors and test-center staff can assist with immediate problems, but final resolution and official records come from NCARB. The institution’s supervisor isn’t responsible for ARE administration decisions. When writing to NCARB, include your candidate ID, test center, date/time, a detailed description of the issue, and any supporting evidence so the incident is properly documented and processed.