Whom should you contact if you encounter a technical issue during your test run?

• A. PSI's proctor and technical support team.
• B. A friend or family member.
• C. The test center janitor.
• D. Online forums.

Answer: (A)

When a technical issue arises during your test, the first people to contact are the proctor on site and PSI's technical support team. They are trained and authorized to diagnose and fix problems with the testing system in real time, and they can take actions like pausing the exam, resetting the session, or switching to a working connection while preserving test security and timing. They’ll also document the incident for proper handling and scoring.

Other options don’t fit because a friend or family member won’t have access to the testing environment or the authority to resolve official technical problems, a janitor isn’t trained to manage testing software, and online forums can provide irrelevant or incorrect guidance that could compromise your test or schedule. Relying on official proctor and technical support ensures you get legitimate help quickly and within the proper procedures.